At DAQ, we believe the success of our company is critically linked to the success of our customers. Staffed by highly experienced technicians, our support programs include detailed training courses, field service options, and full technical assistance for system configuration, startup, and maintenance. We also provide extensive documentation related to our software platforms and hardware modules. Key document files and the latest software updates can be accessed in the downloads section (for registered users only). For more information on these programs, please contact DAQ customer support.

Support Contact Info

Phone: 732.981.0050
Fax: 732.981.0058
E-mail: CS_Support@icxt.com

SCADA Support Plans

As an extension of our standard service, we offer a variety of support packages that allow our customers to leverage our renowned SCADA expertise to optimize the functionality and use of their Callisto equipment. The SCADA Support Matrix provides details on each of these plans. 

Equipment Returns / Repairs

To expedite the equipment repair process, a return authorization form should be completed and faxed or e-mailed to DAQ. The form will then be returned with a valid authorization number.

This form must accompany all items sent to DAQ for repair.